Privacy Policy

Account Information

When you create an account, we collect:

• Email address (for login and communications)
• Password (encrypted and stored securely)
• Account creation date and last login information

Customer Data

When you upload CSV files for churn prediction analysis, we temporarily process:

• Customer IDs (anonymized identifiers)
• Login dates and frequency data
• Subscription end dates
• Any additional fields you choose to include

Usage Data

We automatically collect:

• Log data (access times, IP addresses, browser information)
• Feature usage patterns
• Error logs for service improvement

Service Provision

• Process your customer data to generate churn risk scores
• Provide AI-powered recommendations and insights
• Generate reports and export functionality
• Maintain your analysis history

Communication

• Send account-related notifications
• Provide customer support
• Send product updates (with your consent)

Service Improvement

• Analyze usage patterns to improve our algorithms
• Debug issues and optimize performance
• Develop new features based on user needs

Encryption & Storage

• All data is encrypted in transit using HTTPS/TLS
• Database encryption at rest
• Regular security updates and monitoring

Access Controls

• Role-based access to systems and data
• Multi-factor authentication for admin accounts
• Regular access reviews and audits
• Principle of least privilege

Data Isolation

• Your data is completely isolated from other users
• Each analysis is tied to your specific account
• No cross-user data access or sharing

Data Access & Control

• View all your stored data through your dashboard
• Export your analysis results at any time
• Delete individual analyses or your entire account
• Update your account information

Data Portability

• Export your analysis results in CSV format
• Request a complete data export
• All data provided in machine-readable formats

Analysis Data

• Customer analysis data is stored for your convenience and historical reference
• You can delete individual analyses at any time from your dashboard
• Raw uploaded CSV files are processed and then immediately deleted

Account Data

• Account information is retained as long as your account is active
• You can request account deletion at any time
• Upon account deletion, all associated data is permanently removed within 30 days