Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address (for login and communications)
• Password (encrypted and stored securely)
• Account creation date and last login information

Customer Data

When you upload CSV files for churn prediction analysis, we temporarily process:

• Customer IDs (anonymized identifiers)
• Login dates and frequency data
• Subscription end dates
• Any additional fields you choose to include

Usage Data

We automatically collect:

• Log data (access times, IP addresses, browser information)
• Feature usage patterns
• Error logs for service improvement

2. How We Use Your Information

Service Provision

• Process your customer data to generate churn risk scores
• Provide AI-powered recommendations and insights
• Generate reports and export functionality
• Maintain your analysis history

Communication

• Send account-related notifications
• Provide customer support
• Send product updates (with your consent)

Service Improvement

• Analyze usage patterns to improve our algorithms
• Debug issues and optimize performance
• Develop new features based on user needs

3. Data Security & Protection

Encryption & Storage

• All data is encrypted in transit using HTTPS/TLS
• Database encryption at rest
• Secure cloud infrastructure (MongoDB Atlas)
• Regular security updates and monitoring

Access Controls

• Role-based access to systems and data
• Multi-factor authentication for admin accounts
• Regular access reviews and audits
• Principle of least privilege

Data Isolation

• Your data is completely isolated from other users
• Each analysis is tied to your specific account
• No cross-user data access or sharing

4. Data Retention & Deletion

Analysis Data

• Customer analysis data is stored for your convenience and historical reference
• You can delete individual analyses at any time from your dashboard
• Raw uploaded CSV files are processed and then immediately deleted

Account Data

• Account information is retained as long as your account is active
• You can request account deletion at any time
• Upon account deletion, all associated data is permanently removed within 30 days

5. Third-Party Services

We may use trusted third-party service providers to help us deliver our services, such as for secure hosting, data storage, and generating recommendations. These providers are required to maintain the confidentiality and security of your data and are only permitted to use it as necessary to provide their services to us.

6. Your Rights

Data Access & Control

• View all your stored data through your dashboard
• Export your analysis results at any time
• Delete individual analyses or your entire account
• Update your account information

Data Portability

• Export your analysis results in CSV format
• Request a complete data export
• All data provided in machine-readable formats

7. Cookies & Tracking

Essential Cookies

• Authentication tokens (stored securely in HTTP-only cookies)
• Session management cookies
• Security and fraud prevention

Analytics

We use minimal analytics to understand how our service is used:

• Page views and feature usage (anonymized)
• Error tracking for service improvement
• No personal data or PII in analytics

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we do:

• We'll notify you via email for significant changes
• The updated date at the top of this policy will be changed
• Continued use of the service constitutes acceptance of changes
• You can always review the current policy at churnlock.com/privacy

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: